Cleanliness in the hotel industry – how hotels can make a lasting impression on guests

Guests judge hotels based on numerous criteria. They can be different, but there is one point that no guest disregards: cleanliness. It is of course the case that every hotel should be clean and that the guest does not find the legacy of the previous occupant in the bed or bathroom. But this form of cleanliness is not thought far enough. There are actually other clean aspects that guests not only notice positively but are remembered for a long time. This article takes a look at what is hidden behind these factors.

One of the most important factors, clean windows

It is not uncommon for high-class hotels to forget that it is not enough to clean the glass elevators and the windows in the entrance area, but that the room windows also have to be cleaned regularly because no other area in a hotel catches the guest’s eye as much as the window. Keeping all windows spotless is of course an enormous task and cannot be taken care of by the cleaning staff. Nevertheless, it is not necessary to hire a specialist company, because with a little practice window cleaning is quick and easy:

  • Pullers and Co. – there are all sorts of tools for windows that are also used by specialist companies. Window squeegees with an additional squeegee are a perfect way to quickly clean larger areas.
  • Newsprint – Newsprint is the means to prevent streaks on glass panes. When wiping, the edge of the pane in particular should be cleaned, because rivulets tend to run down here, which look hideous in sunlight
  • Window vacuum – wipe and dry in one go? This is what window vacs offer. A little practice is required with them too, but they make the careful cleaning of window panes much easier. In a window vacuum test, a hotelier can find out which devices are particularly suitable for their own home.

Simple cleaning is not enough

The impact of cleaning protocols on the hospitality industry

Young hotel operators in particular often ask questions about perfect cleanliness – and what it should look like. The fact is that mere cleaning of the room, the hallways, or the lobby is not enough to satisfy the guest. Certain criteria must be met here, but the areas should generally be separated from one another:

  • Lobby/wellness, areas/corridors – all areas in which the most varied of guests and visitors stay must be shiny. It is not enough to vacuum or mop the floor quickly. Depending on the flooring, it should be particularly well cared for so that it shines. Incidentally, in the autumn and winter months, it doesn’t hurt to work with dirt-trapping carpets in the entrance area. But: These have to be cleaned several times a day if possible. It does not look inviting to any guest if leaves, gravel, or dirt collect here. The wellness areas must also be disinfected in between.
  • Dining rooms – wherever food is served, it must be spotless. Everyone knows that about himself. Nobody likes to eat in a diner where the floor or tables are simply greasy. The tables must be wiped with a damp cloth and restored after each guest. Chairs and benches should also be wiped off briefly because crumbs on the seat are not nice.
  • Rooms – here guests should feel comfortable and sleep well. This is only possible if the room invites you to feel good. Leftovers on the furniture or in the bathroom are more likely to promote discomfort.

Somewhat different rules apply to hotel rooms. Here, too, cleaning is not enough, as everyone knows from home. That can’t work because only a few people move around in your own home, but other people sometimes sleep in the hotel room every day. Therefore:

  • Thoroughness – you also need to vacuum and wipe under beds, chairs, and benches. It is absolutely disgusting when a guest falls something, takes it out from under the bed, and grabs hair and dust.
  • Carpets – if carpets are still in the rooms, they not only have to be vacuumed daily but also cleaned regularly. Otherwise, they will quickly look greasy. It is better to replace the carpets with laminate or good linoleum.
  • Beds – every mattress needs a good mattress protector that keeps house dust mites away. Incidentally, this must be cleaned or replaced regularly. Bedding and sheets must be absolutely clean.
  • Bathroom – it is not just about external cleanliness. Certainly, no dirt or water stains can be found in the toilet, shower, or sink, but the fittings must also be clean. And, something that is often forgotten: the stopper in the sink needs to be cleaned. Toothpaste and hair are a deterrent for every guest.

Housekeeping is important

In no hotel is only the basic cleaning important. Often guests find a wonderfully cleaned room, and yet they feel uncomfortable. Why? Because the little things are not right:

  • Curtains/Drapes – white curtains must be white. But colored curtains and drapes also need to be checked and cleaned frequently so that they don’t get dust or start to muffle.
  • Chipped edges – in every hotel some corners and edges seem to be constantly in the way. The guest gets stuck with the suitcase, the staff scrapes too close to the wall with the car. Hotel operators should fix such small damage regularly and protect the endangered areas with edge protection.
  • Wallpapers – wallpapers are also an aspect that guests can indirectly notice negatively. If the wall fitting no longer looks fresh or if there are massive discolorations behind the crooked picture, it must be renovated. But also minor damage should always be repaired: The peeling wallpaper over the bathroom door, for example.
  • Handrails/handles – they tend to be overlooked when cleaning. It is not just cleanliness that is important here, but safety. Guests can injure themselves if the handrail on the stairs wobbles or if the alloy on the door handle has come loose.

Conclusion – seeing cleanliness through the eyes of others

Hoteliers must move on to seeing cleanliness from the guest’s point of view. Because many points that guests would not bother at home or with friends at all leave a bad impression when visiting a hotel. The most satisfied guests are those who find neither faults nor any – even unconscious – complaints. And it can be enough that not a crumb is on the breakfast table.

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