Satisfaction as capital: empathy and knowledge of human nature are core competencies of modern hotel employees A satisfied guest is the best advertisement a hotel could wish for. If guests have felt comfortable during their stay, they like to come back and pass on their positive experience with a house. But dissatisfied guests also advertise […]
Shortage of skilled workers – one of the central issues that permanently occupies the HR department. If a “good” employee quits, it is often difficult to find a replacement. This phenomenon is not uncommon in the hospitality industry. A study now wants to answer as to why: skilled labor shortages are often homemade! If you […]
A career in the hotel industry is varied and interesting, but at the same time, it is exhausting. Above all, the job description of the chambermaid or room boy is tough, because here, in addition to high physical commitment, empathy and sensitivity are required. Chambermaids and room boys do a lot more than smooth a […]
Anyone who takes a look at the schools in Great Britain often turns up their noses in irritation: school uniform?! How antiquated is that… In the hotel and catering industry, on the other hand, wearing a uniform is a decisive quality feature. Personal clothing ensures a uniform appearance for the team. Besides, the outfit and […]
Many newcomers to the hotel industry already have an excellent assessment of what a hotel is all about. After all, most of them are also hotel guests on vacation and know what they want. The rooms should be comfortably furnished, clean, modern, and suitable for feeling good, the food buffet must be inviting, taste and […]
The two letters B&B have long become a fixture in the hotel, gastronomy, and tourism sectors. As an abbreviation for Bed & Breakfast, they stand for a special form of accommodation that is particularly popular throughout Europe. This article reveals what is hidden in detail and what is necessary as the basic equipment to get […]
If the apprenticeship in the hotel and catering trade was a while ago, many employees wake up the dream of their own existence in this area. Opening a hotel looks promising. However, those who do not deal sufficiently with this topic will sooner or later fall into the trap. Then the dream turns into a […]
To work where others go on vacation – that sounds like a wonderful dream to some. As a trained hotel manager, however, this is typical everyday work. They can be found in cafés and restaurants as well as in-country inns, hotels, or health clinics and are the most important interfaces here, so that business runs […]
Guests judge hotels based on numerous criteria. They can be different, but there is one point that no guest disregards: cleanliness. It is of course the case that every hotel should be clean and that the guest does not find the legacy of the previous occupant in the bed or bathroom. But this form of […]