Satisfaction as capital

Satisfaction as capital: empathy and knowledge of human nature are core competencies of modern hotel employees A satisfied guest is the best advertisement a hotel could wish for. If guests have felt comfortable during their stay, they like to come back and pass on their positive experience with a house. But dissatisfied guests also advertise […]

Personal clothing in the hotel

Anyone who takes a look at the schools in Great Britain often turns up their noses in irritation: school uniform?! How antiquated is that… In the hotel and catering industry, on the other hand, wearing a uniform is a decisive quality feature. Personal clothing ensures a uniform appearance for the team. Besides, the outfit and […]

Hotel and Catering Overseas

Living in the United States of America is one of the greatest dreams of life for many Germans. Even in the lively hotel and catering industry, it is quite possible to find a job and move the center of your life to the other side of the Atlantic. However, this takes courage, patience, and a […]

Everyday hotel life: it’s the little things that count

Many newcomers to the hotel industry already have an excellent assessment of what a hotel is all about. After all, most of them are also hotel guests on vacation and know what they want. The rooms should be comfortably furnished, clean, modern, and suitable for feeling good, the food buffet must be inviting, taste and […]

Small but nice

The two letters B&B have long become a fixture in the hotel, gastronomy, and tourism sectors. As an abbreviation for Bed & Breakfast, they stand for a special form of accommodation that is particularly popular throughout Europe. This article reveals what is hidden in detail and what is necessary as the basic equipment to get […]

Requirements for a job as a hotel clerk

To work where others go on vacation – that sounds like a wonderful dream to some. As a trained hotel manager, however, this is typical everyday work. They can be found in cafés and restaurants as well as in-country inns, hotels, or health clinics and are the most important interfaces here, so that business runs […]